Refund Policy — Gigalumi
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Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Free Exchange or Refund only eligible for wrong or defective items. Restocking fee will be applied on Non-defective items.

 

To be eligible for a full refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.  


To start a return, you can contact us at service@gigalumi.comIf your return request is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.



You can always contact us for any return issues at service@gigalumi.com.


Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective or wrongly delivered, so that we can evaluate the issue and tackle it timely.

 

Exceptions/ non-returnable items 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, you’ll be refunded on your original payment method automatically . Please note your bank or credit card company takes time for the process of the refund.