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Return and Refund Policy

Return and Refund Policy

At Gigalumi, we offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item. Free exchanges or refunds are only applicable to wrong or defective items. Please note that a restocking fee may be applied to non-defective items.

To qualify for a full refund, the item must be in its original packaging, unworn or unused, with all tags attached. Additionally, you must provide the receipt or proof of purchase.

To initiate a return, please contact us at service@gigalumi.com. If your return request is approved, we will provide you with a return shipping label and detailed instructions on where and how to send the package. Kindly note that we cannot accept any items returned without prior authorization.

For any inquiries or concerns regarding returns, please don't hesitate to reach out to us at service@gigalumi.com. We are here to assist you throughout the process.